Aeternum
Frequently Asked Questions
Welcome to the Aeternum FAQs: your guide to understanding how Aeternum helps you protect your memories, build your family tree, and keep your digital legacy secure. Here, you’ll find answers to common questions about organizing your digital life, managing your Aeternum account, and ensuring your family stories are passed down safely for generations.
At Aeternum, we believe every memory deserves to be remembered, protected, and shared with care. Whether you’re getting started, exploring how to build your legacy, or simply looking for guidance, this page provides clear and helpful information to support you every step of the way.
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What is Aeternum, and how is it different from Facebook, Instagram, or Google Drive?
That's the most important question we get! Here’s the simple difference:
1. Social media (like Facebook or Instagram) is a public broadcast system. You and your memories are the product. They use your life to sell ads, and you risk losing everything,16 years of your children's memories, overnight if an algorithm bans your account.
2. Cloud storage (like Google Drive) is a digital shoebox. It’s a utility for files, not a home for your family's story.
Unlike social media and cloud storage, we are a private vault that allows you to interact with your family's private, digital vault.
We designed it to fix both problems. It's a "family-safe" space with no ads, no "doom scrolling," and no data selling. Most importantly, our unique Inheritance System ensures your memories are designed to be passed down, so your story connects generations, safely and forever.
1. Social media (like Facebook or Instagram) is a public broadcast system. You and your memories are the product. They use your life to sell ads, and you risk losing everything,16 years of your children's memories, overnight if an algorithm bans your account.
2. Cloud storage (like Google Drive) is a digital shoebox. It’s a utility for files, not a home for your family's story.
Unlike social media and cloud storage, we are a private vault that allows you to interact with your family's private, digital vault.
We designed it to fix both problems. It's a "family-safe" space with no ads, no "doom scrolling," and no data selling. Most importantly, our unique Inheritance System ensures your memories are designed to be passed down, so your story connects generations, safely and forever.
Who is Aeternum built for?
Aeternum is designed for anyone who believes their story is worth preserving.
Our core community is families, especially parents who want a safe, private space to build their digital legacy. But it’s also for:
1. Aging Loved Ones who want to pass down wisdom and stories.
2. High-Risk Professionals (like first responders) who need to ensure their legacy is safe, no matter what.
3.Historians & Communities looking to preserve cultural heritage and empower marginalized voices.
Our core community is families, especially parents who want a safe, private space to build their digital legacy. But it’s also for:
1. Aging Loved Ones who want to pass down wisdom and stories.
2. High-Risk Professionals (like first responders) who need to ensure their legacy is safe, no matter what.
3.Historians & Communities looking to preserve cultural heritage and empower marginalized voices.
What makes Aeternum unique?
Unlike social media or generic cloud storage, Aeternum is designed for permanence, privacy, and family connection.
1.No ads. No data selling.
2. Private by design, you control who sees what.
3. Features like Circles, Memory Collections, and Legacy Preservation allow your family to share stories securely, not publicly.
4. It’s built for generations, not algorithms.
1.No ads. No data selling.
2. Private by design, you control who sees what.
3. Features like Circles, Memory Collections, and Legacy Preservation allow your family to share stories securely, not publicly.
4. It’s built for generations, not algorithms.
My family's memories are already on social media. Why should I move them?
This is a feeling we understand completely, and it’s the #1 reason we built Aeternum. The truth is, your memories are not safe on social media. You don't own your account; you are borrowing it. An AI bot can permanently delete your account and all your photos and videos, with no customer service to appeal to.
Aeternum is built on the principle of ownership. You own your data. It’s a permanent, private home for your legacy, not a temporary feed for an advertiser.
Aeternum is built on the principle of ownership. You own your data. It’s a permanent, private home for your legacy, not a temporary feed for an advertiser.
Aeternum has no ads. How do you make money?
Our business model is simple and transparent: We charge a fair price for secure data storage, not for access to your life.
This is a core part of our promise. Our only customer is you, not an advertiser. This means we are 100% focused on protecting your memories and serving your family, rather than finding new ways to monetize your data.
This is a core part of our promise. Our only customer is you, not an advertiser. This means we are 100% focused on protecting your memories and serving your family, rather than finding new ways to monetize your data.
When will the platform be available?
Aeternum’s Alpha phase launches November 28th, 2025, offering early access to core features.
The Beta phase is expected in Q1 2026, and our official public launch is targeted for Q2–Q3 2026.
You can follow our progress in the Aeternum Launch Roadmap.
The Beta phase is expected in Q1 2026, and our official public launch is targeted for Q2–Q3 2026.
You can follow our progress in the Aeternum Launch Roadmap.
What is the "Alpha Launch," and why should I join now?
The Alpha (launching November 2025) is your chance to be first. This is an early-access version of our platform where you get to help us build the future of digital legacy.
By joining now, you become a "Founding Supporter," which comes with fantastic perks:
1. Exclusive early-access discounts
2. A special "Founding Supporter" profile badge
3. The ability to shape our product with your direct feedback
You can sign up directly on our website.
By joining now, you become a "Founding Supporter," which comes with fantastic perks:
1. Exclusive early-access discounts
2. A special "Founding Supporter" profile badge
3. The ability to shape our product with your direct feedback
You can sign up directly on our website.
What will be included in the Beta version?
The Beta release is expected in Q1 2026. This phase introduces the Inheritance System, giving users tools to:
1. Manage digital inheritance and legacy hand-off.
2. Schedule messages and memorial posts.
3. Automate the passing of Memories to designated inheritors.
4. In App Recorded Voice Notes
Please see our Launch Roadmap for updates
1. Manage digital inheritance and legacy hand-off.
2. Schedule messages and memorial posts.
3. Automate the passing of Memories to designated inheritors.
4. In App Recorded Voice Notes
Please see our Launch Roadmap for updates
When is Aeternum’s official launch?
After Alpha and Beta testing are complete, our official launch is planned for Q2–Q3 2026.
You can follow our progress through the Aeternum Launch Roadmap.
You can follow our progress through the Aeternum Launch Roadmap.
Is Aeternum available on Mobile?
We are moving fast! Here is our current roadmap:
1. Alpha Launch (Core Platform): November 2025
2. Beta Launch (with Inheritance System & Mobile Apps): Q1 2026
3. Official Public Launch: Q2-Q3 2026
You can follow our full Launch Roadmap
for all the latest updates!
1. Alpha Launch (Core Platform): November 2025
2. Beta Launch (with Inheritance System & Mobile Apps): Q1 2026
3. Official Public Launch: Q2-Q3 2026
You can follow our full Launch Roadmap
for all the latest updates!
How much does Aeternum cost?
We believe in simple, transparent pricing with no hidden fees. We offer three tiers:
Free (2GB): Perfect for getting started and exploring the platform.
Premium ($2.99/month USD): Our most popular plan, with 100GB of storage for your growing family legacy.
Legacy ($9.99/month USD): For the ultimate peace of mind, with 2TB (2,000GB) of storage, enough for a lifetime of memories.
For more details visit our pricing page.
Free (2GB): Perfect for getting started and exploring the platform.
Premium ($2.99/month USD): Our most popular plan, with 100GB of storage for your growing family legacy.
Legacy ($9.99/month USD): For the ultimate peace of mind, with 2TB (2,000GB) of storage, enough for a lifetime of memories.
For more details visit our pricing page.
Can I switch my plan later?
Yes. You can upgrade or downgrade your plan anytime from your Account Settings → Billing page.
What happens if I downgrade my plan?
If you downgrade to a lower plan, you’ll keep access to all data within your new storage limit. Any files beyond that limit will be archived for 12 months and may be deleted if your plan isn’t upgraded again within that time. If you are past your new data limit, you will not be able to add new memories till you have upgraded again or removed data.
Do you offer discounts for multiple family members?
Yes. Family sharing is built into all paid plans, allowing up to five additional members per family account.
How do I manage my billing information?
You can update payment details and manage your plan through Account → Billing in your Aeternum settings.
All billing is securely handled through Stripe; Aeternum never stores credit card data.
All billing is securely handled through Stripe; Aeternum never stores credit card data.
When do you charge my account?
You’ll be charged on the date you subscribe (your anniversary date) for monthly or annual renewals.
What does “Privacy First” mean?
It means Aeternum is designed from the ground up with your privacy as the foundation, not an afterthought.
Every post, photo, and memory is private by default, and you decide exactly who can view, comment, or contribute.
Every post, photo, and memory is private by default, and you decide exactly who can view, comment, or contribute.
How secure is my family's data? Can Aeternum employees see my photos?
This is the foundation of your trust in us, and we take it incredibly seriously. The answer is no, our team cannot see your personal memories.
We use end-to-end encryption and secure, world-class enterprise servers. Your data is private by default. Unlike social media platforms that scan your content for ad targeting, your memories are visible only to you and the people you explicitly choose to share them with.
We use end-to-end encryption and secure, world-class enterprise servers. Your data is private by default. Unlike social media platforms that scan your content for ad targeting, your memories are visible only to you and the people you explicitly choose to share them with.
What data does Aeternum keep?
We store only the data you upload (photos, videos, stories, etc.) and essential account info such as your login credentials and plan type.
We do not store or access payment details, all payments are processed by Stripe.
We do not store or access payment details, all payments are processed by Stripe.
Does Aeternum sell data?
Never. Aeternum is a subscription-based platform. Your data will never be shared or sold.
Can I edit or update my information after I create an account?
Yes. You can edit Memories, update details, and adjust Circle permissions anytime from your account dashboard.
Can I get my data back out if I decide to leave?
Yes. Absolutely. We are building a vault, not a prison. You own your data, always. You will be able to export and download your memories at any time.
Can I export my data from Aeternum?
Absolutely! Your data is yours to own. Aeternum allows you to download your entire archive at any time, similar to a cloud-storage system.
Yes. You can request a full export by contacting support@aeternumproject.com. Our team will assist you in securely retrieving your archive.
Yes. You can request a full export by contacting support@aeternumproject.com. Our team will assist you in securely retrieving your archive.
What are Memories?
Memories are your digital keepsakes, photos, videos, voice notes, letters, or milestones, preserved in a secure and shareable format.
How do I share these Memories?
You can share Memories within selected Circles. Each Memory’s visibility is fully customizable, so only the people you choose can view or comment.
What are Memory Collections?
Collections group your Memories around a theme or life event, like “Wedding,” “Childhood,” or “Family Trips.” They make browsing and storytelling intuitive for your loved ones.
Who can see my Memories?
Only the Circles or individuals you select. Nothing is public by default.
What is a "Privacy Circle"?
A "Privacy Circle" is our "family-safe" alternative to a social media group. It's a completely private, invitation-only space where you can share specific memories with your inner circle.
It's designed for meaningful connection, not public performance. You can share your children's milestones or personal reflections without any external influence, algorithms, or "doom scrolling." It's your digital living room, just for you and the people you trust.
It's designed for meaningful connection, not public performance. You can share your children's milestones or personal reflections without any external influence, algorithms, or "doom scrolling." It's your digital living room, just for you and the people you trust.
Can I customize these Circles?
Coming soon. Yes! You can create, name, and edit Circles however you like, from “Mom’s Side” to “Family Abroad.” Circles can even include sub-groups for flexible privacy control.
What really happens to my account and memories when I'm gone?
This is our most unique and powerful feature. On other platforms, your account is either deleted or locked in a "memorial" state, with all those precious memories lost.
With Aeternum, you are in control. Our Inheritance Management System (launching in Beta) allows you to designate trusted "Digital Inheritors." You can automate the secure transfer of your entire digital legacy to the next generation, ensuring your story, your voice, and your wisdom are never lost.
With Aeternum, you are in control. Our Inheritance Management System (launching in Beta) allows you to designate trusted "Digital Inheritors." You can automate the secure transfer of your entire digital legacy to the next generation, ensuring your story, your voice, and your wisdom are never lost.
What do I do if a loved one has passed away?
Coming soon. Aeternum’s Inheritance System (launching in Beta) will allow you to designate inheritors and securely transfer Memories when the time comes.
What can an Inheritor do on an account they inherited?
Coming soon. Inheritors will have controlled access to view and manage Memories, finalize collections, and preserve the legacy for future generations.
What kind of support does Aeternum provide?
We offer full platform support, from account access issues to technical guidance and data export assistance.
Stripe securely handles billing or payment issues.
Stripe securely handles billing or payment issues.
If I need help with Aeternum, how do I contact Support?
You can reach us anytime through our Help Center or by email at support@aeternumproject.com for technical or account assistance, or info@aeternumproject.com for general inquiries.
How long does it take to receive a response?
Our team aims to respond to all messages within one business day (Monday–Friday).
Where can I follow Aeternum’s development?
Check our Launch Roadmap and follow Aeternum on social channels for updates, release notes, and feature previews.
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